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Customer Service Training

CPD Accredited Course | 8 Modules | Free Certificate | 100% Learning Satisfaction | 24/7 Expert Support

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Summary

Price
£12 inc VAT
Study method
Online
Duration
3 hours · Self-paced
Access to content
Lifetime access
Qualification
No formal qualification
CPD
10 CPD hours / points
CPD What's this?
Certificates
  • CPD Accredited PDF Certificate - Free
  • CPD Accredited Hard Copy Certificate - £10.79
Additional info
  • Exam(s) / assessment(s) is included in price
  • Tutor is available to students
1 student purchased this course

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Overview

Customer Service Training Course is Now The Most Demanding Course to Advance Your Career!

Customer Service Course is for those who want to advance in this field. Throughout this course, you will learn the essential skills and gain the knowledge needed to become well versed in Personal Finance.

Our course starts with the basics of Customer Service training and gradually progresses towards advanced topics. Therefore, each lesson of this course is intuitive and easy to understand.

Key Points You’ll Learn:

  • Customer service to create Super-fans who will buy more and recommend your business to their friends.
  • Create a customer experience that delights clients and makes them feel like they're getting a great product.
  • Earn more money from repeat customers and referrals.
  • Turn even angry clients into loyal, long-term clients with amazing customer service.
  • Engage your customers better.
  • Give customers an experience that makes them love your service.

So, stand out in the job market by completing the course. Get an accredited certificate and add it to your resume to impress your employers.

Along with the Customer Service training course, you also get:

  • Lifetime Access
  • Unlimited Retake Exam & Tutor Support
  • Easy Accessibility to the Course Materials— Anytime, Anywhere — From Any Smart Device (Laptop, Tablet, Smartphone Etc.)
  • 100% Learning Satisfaction Guarantee

CPD

10 CPD hours / points
Accredited by CPD Quality Standards

Course media

Description

Curriculum Summary:

  • Importance of Customer Service
  • Customer Service Assistant
  • Providing “Concierge” Level Of Service
  • The 5 Tenets Of Total Quality Management
  • How To Boost Customer service Satisfaction
  • How To Avoid The 10 Deadly Sins Of Customer Service!
  • More Money – Through Customer Retention
  • Dealing With Difficult Customers

Method of Assessment

  • MCQ Based
  • Passing Marks 60%
  • Instant Assessment and Feedback

Certification

  • CPD Accredited (CPD QS) Certificate
  • Digital (PDF) & Hardcopy certificates are available

Who is this course for?

Anyone from any background can enrol in this course.

Requirements

To enrol in this course, all you need is a basic understanding of the English Language and an internet connection.

Career path

After completing this course, you can explore trendy and in-demand jobs related to Customer Service.

  • Customer Service Trainer: £25,000 to £40,000 per year
  • Customer Experience Specialist: £22,000 to £38,000 per year
  • Training and Development Coordinator: £22,000 to £35,000 per year
  • Customer Success Manager: £28,000 to £45,000 per year
  • Call Center Training Supervisor: £28,000 to £40,000 per year

Questions and answers

Currently there are no Q&As for this course. Be the first to ask a question.

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Certificates

CPD Accredited PDF Certificate

Digital certificate - Included

CPD Accredited PDF Certificate

CPD Accredited Hard Copy Certificate

Hard copy certificate - £10.79

CPD Accredited Hard Copy Certificate

Delivery Charge:

  • Inside the UK: Free
  • Outside of the UK: £9.99 each

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Legal information

This course is advertised on reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.

FAQs

Study method describes the format in which the course will be delivered. At Reed Courses, courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on Reed Courses, many of which can be completed online.

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body's logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.
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